Food Safety Authority of Ireland

Food Safety Authority of Ireland


Over 3,400 consumer complaints were handled by the Food Safety Authority of Ireland’s (FSAI) Advice Line in 2017, with over a third of those relating to complaints of unfit food. Overall, the 2017 complaints saw an increase of 6% on the 3,200 reported in 2016, with the number of complaints relating to non-display of allergen information up significantly at 42%.

Of those complaints regarding poor hygiene standards in food premises – rats, mice & flies being present in premises were cited. Others included poor personal hygiene habits of staff working in the food sector. Reports in this area cited staff wiping noses when preparing sandwiches; staff members picking up dropped food from the floor and then including the food to make a sandwich; and the smell of sewerage in food premises. All complaints received by the FSAI in 2017 were followed up and investigated by food inspectors throughout the country.

Dr Pamela Byrne, Chief Executive, FSAI commented:

“We welcome consumers and food businesses contacting us via our Advice Line. Having people spotting and reporting inappropriate and unsafe food and practices greatly aids our work and provides us with information that we can act upon”


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