Customer Care

Customer Care

The United Nations recently carried out a survey on “World Happiness” where Ireland featured 10th on the list. Psychologists believe that it is because the Irish prioritise human behaviour and interaction over material goods. Therefore, how your customers are treated could make a fundamental impact on your business.

Good customer service provides an experience that meets customer expectations.It produces satisfied customers and can become the main point of distinction from your competitors. It also can generate repeat business. Good customer service can set the direction for your business where the customer really does come first.

Its aim of this programme, is to give participants the knowledge and skill necessary to deliver an excellent customer service whether, through telephone or face to face. They should feel confident to establish customer needs, manage difficult situations effectively, communicate clearly and meet customer expectations. This course is suitable for any person in contact with your customers.

Course content

  • First Impressions
  • Importance of Customer Care and its impact
  • Communication Skills
  • Know your customers
  • Managing Customers needs & expectations
  • Handling complaints effectively
  • Increase sales as direct result of great customers service

Course duration: 3 hours

On completion of this programme, candidates to complete a written exam, Certificate of Attendance will be award.


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